1. About Us

These Terms and Conditions govern your use of the Singh Pharmacy website (singh-pharmacy.co.uk) and the services we provide.

Singh Pharmacy is a family-run independent pharmacy registered in England and Wales.

Company No: 06938361 VAT No: 352409315 Superintendent Pharmacist: Gurminder Singh (GPhC No: 2078908)

Our locations:

Singhs Ladybay Pharmacy 145 Trent Boulevard, West Bridgford, Nottingham, NG2 5BX Tel: 0115 9455412

Singh Pharmacy (Tudor Square) 6 Tudor Square, West Bridgford, Nottingham, NG2 6BT Tel: 0115 9813048

Website: www.singh-pharmacy.co.uk

By using our website or services, you confirm that you accept these Terms and Conditions and agree to be bound by them. If you do not agree, please do not use our website or services.

2. Our Services

Singh Pharmacy provides the following services:

• NHS prescription dispensing

• Private prescription dispensing

• Ear wax removal (microsuction)

• IV vitamin drip therapy

• Private GP consultations

• Private blood testing

• Weight loss programmes (including Wegovy and Mounjaro)

• Travel clinic and vaccination services

• Minor ailments consultations

• Stop smoking clinic

• Blood pressure monitoring

• General pharmacy and health products

2.1 NHS Services

NHS services are provided in accordance with our NHS contract and the relevant NHS terms of service. These Terms and Conditions apply to private services only, except where stated.

2.2 Private Clinical Services

All private clinical services are provided by, or under the supervision of, our qualified and registered healthcare professionals. Services are subject to clinical suitability assessment. We reserve the right to decline to provide a service where it is not clinically appropriate for you.

2.3 Prescription Medications

We can only dispense prescription medications upon receipt of a valid prescription from an authorised prescriber. We cannot supply prescription-only medicines without a valid prescription under any circumstances.

Weight loss medications (including Wegovy and Mounjaro) are prescription-only medicines. Before we can supply these, you must complete a clinical assessment to confirm that the medication is safe and appropriate for you.

3. Booking Appointments

3.1 Making a Booking

Appointments for private services can be booked online via our website, by telephone, or in person at either of our pharmacy locations. By completing a booking, you are confirming that:

• The information you have provided is accurate and complete

• You meet any eligibility criteria stated for the service

• You are aged 18 or over, or have the consent of a parent or guardian if under 18

3.2 Appointment Confirmation

Your appointment is confirmed once you receive a confirmation message by email or SMS. Please check your confirmation details and contact us immediately if anything is incorrect.

3.3 Cancellations and Rescheduling

We ask that you give us at least 24 hours' notice if you need to cancel or rescheduled your appointment. You can do this by:

• Replying to your confirmation message

• Calling us on the number for your chosen location

• Emailing us at [your contact email]

Late cancellations (less than 24 hours' notice) or failure to attend without notice may result in a cancellation charge. We will notify you of any applicable charge at the time of booking.

3.4 Our Right to Cancel

We reserve the right to cancel or reschedule your appointment in exceptional circumstances, such as staff absence or an emergency. We will contact you as soon as possible if this happens and will offer you an alternative appointment at no additional cost.

4. Payments

4.1 Private Services

Payment is required at the time of booking or at the time of your appointment, as specified when you book. All prices are in pounds sterling (£) and are inclusive of VAT where applicable.

Prices for our services are as listed on our website at the time of booking. We reserve the right to change our prices at any time, but any change will not affect a booking you have already confirmed and paid for.

4.2 Payment Methods

We accept payment by credit and debit card. Payment details are processed securely — we do not store your full card details.

4.3 NHS Prescription Charges

Standard NHS prescription charges apply to all NHS prescriptions unless you are exempt. It is your responsibility to confirm whether you are exempt from NHS prescription charges. Providing a false declaration of exemption is a criminal offence.

4.4 Refunds

If you cancel a paid appointment with more than 24 hours' notice, you will receive a full refund. Refunds will be issued to the original payment method and may take 5–10 working days to appear.

Refunds are not available for services that have already been provided, unless there has been an error on our part.

If you are unhappy with a service you have received, please contact us directly and we will do our best to resolve the matter.

5. Your Responsibilities

When using our services, you agree to:

• Provide accurate, complete and up-to-date information about your health, medical history and any medications you are taking

• Inform us of any changes to your health or circumstances that may affect your treatment

• Follow the advice and guidance given by our healthcare professionals

• Attend appointments on time, or give adequate notice if you are unable to attend

• Treat our staff with respect at all times

We cannot accept responsibility for any adverse outcomes that result from inaccurate or incomplete information provided by you.

6. Clinical Disclaimer

The information provided on our website is for general informational purposes only and does not constitute medical advice. It should not be used as a substitute for professional medical advice, diagnosis or treatment.

Always seek the advice of your GP or other qualified healthcare professional with any questions you may have regarding a medical condition. Never disregard professional medical advice or delay seeking it because of something you have read on our website.

In a medical emergency, call 999 or go to your nearest A&E department immediately.

7. Using Our Website

7.1 Acceptable Use

You may use our website for lawful purposes only. You must not:

• Use our website in any way that is unlawful, fraudulent or harmful

• Attempt to gain unauthorised access to any part of our website or systems

• Transmit any unsolicited or unauthorised advertising or promotional material

• Upload or transmit any malicious code, viruses or harmful data

• Copy, reproduce or republish any content from our website without our written permission

7.2 Website Availability

We aim to keep our website available at all times, but we do not guarantee uninterrupted access. We may suspend, withdraw or restrict access to the website for operational or technical reasons without notice.

7.3 Third-Party Links

Our website may contain links to third-party websites, including NHS services, booking platforms and social media. These links are provided for your convenience. We are not responsible for the content, privacy practices or availability of any third-party websites.

8. Intellectual Property

All content on our website — including text, images, graphics, logos and design — is owned by or licensed to Singh Pharmacy and is protected by copyright and other intellectual property laws. You may not reproduce, distribute or use any content from our website without our prior written permission.

9. Limitation of Liability

To the fullest extent permitted by law:

• We exclude all liability for any loss or damage arising from your use of our website, except where such liability cannot be excluded by law

• Our total liability to you in connection with any private service shall not exceed the amount you paid us for that service

• We are not liable for any indirect, consequential or special loss, including loss of income, profits or data

Nothing in these Terms and Conditions limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by law.

10. Complaints

We take complaints seriously and aim to resolve them quickly and fairly.

If you are unhappy with any aspect of our service, please contact us in the first instance:

By telephone: 0115 9455412 (Ladybay) or 0115 9813048 (Tudor Square) By email: [your contact email] By post: Singh Pharmacy, 145 Trent Boulevard, West Bridgford, Nottingham, NG2 5BX

We will acknowledge your complaint within 3 working days and aim to provide a full response within 14 working days.

If your complaint relates to a clinical matter and you are not satisfied with our response, you may also contact:

• General Pharmaceutical Council (GPhC): www.pharmacyregulation.org

• NHS England (for NHS service complaints): www.england.nhs.uk/contact-us/complaint

• Parliamentary and Health Service Ombudsman: www.ombudsman.org.uk

11. Data Protection and Privacy

We are committed to protecting your personal data. For full details of how we collect, use and store your information, please read our Privacy Policy, which forms part of these Terms and Conditions.

12. Changes to These Terms

We may update these Terms and Conditions from time to time. When we do, we will update the "Last updated" date at the top of this page. Significant changes will be notified on our website. Your continued use of our website or services after any changes constitutes your acceptance of the updated Terms.

13. Governing Law

These Terms and Conditions are governed by the laws of England and Wales. Any disputes arising from these Terms or your use of our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

14. Regulatory Information

Singh Pharmacy is registered with and regulated by the General Pharmaceutical Council (GPhC).

GPhC Registration: Gurminder Singh — No. 2078908

You can verify our registration at: www.pharmacyregulation.org/registers

Singh Pharmacy is registered with the Information Commissioner's Office (ICO) as a data controller.

ICO Registration Number: [your ICO registration number]

Company No: 06938361 | VAT No: 352409315 | Superintendent Pharmacist: Gurminder Singh GPhC No: 2078908